From the first message to a confirmed order
Quoteline is a sales desk that answers on the channels your buyers use, prices every quote from your own list and runs each deal in a built-in CRM. Your team handles what a person should.
The AI talks. The engine prices.
A language model is good at conversation and bad at sums. So the assistant gathers what the buyer wants, and the platform's pricing engine works out the price from your list, in exact cents.
- Every figure in a reply must come from the engine or from the buyer. The guard blocks any other number.
- Prices change only when you publish a new list. Open quotes on the old list are priced again before anyone accepts them.
- Minimum orders, lead times and delivery zones are enforced by the engine, not by the assistant's judgement.
Everything a small sales team needs
One inbox for every channel
WhatsApp, Telegram and email side by side, each conversation with its lead details, quotes and orders. Take over from the assistant with one press and hand it back when you are done.
Quotes from your own price list
The pricing engine works out every line from the published list: variants, add-ons, quantity breaks, delivery zones, live discounts and GST. Each quote records the list version it used, so it can be priced again and match to the cent.
A CRM that fills itself
Every enquiry becomes a deal on the pipeline with a score, a next step and follow-ups timed to WhatsApp's 24-hour window and your quiet hours. Drag a deal to Won or Lost and give the reason.
Calendar and capacity
Time blocks, orders per block, notice needed, crews and travel time. A quote holds the slot, an accepted quote confirms it and a lapsed one releases it.
Deposits by PayNow
Acceptance opens the deposit and balance with a PayNow QR code carrying the amount and reference. The buyer presses "I have paid", you check the statement and mark it received.
Promotions without the guesswork
Set a percentage or a fixed amount off, for chosen items and dates, or for buyers who follow you on Instagram. The engine applies the best one; the assistant never invents a discount.
Roles for your team
Owner, admin, sales, customer service and viewer, each with what you allow. Customer service can answer buyers without seeing your sales figures.
Measures that matter
Time to first reply, quotes sent, win rate and revenue by channel, and how often the assistant needed a person and why.
Trust and safety in view
The 12-check output guard, the audit trail, isolation tests between businesses and the evaluation runs, all on one screen.
Trust earned one kind of message at a time
A new business starts in copilot: the assistant drafts every reply and your team approves, edits or rejects it. After 14 days you have a record of what it gets right.
- The gate. A kind of message (price questions, quote requests, small talk) qualifies when at least 20 recent drafts went out and 90% were sent unchanged.
- Probation. Once switched on, one kind at a time runs for three days with one in five replies checked by a person.
- Automatic revert. Two bad replies in the last ten, or too many blocked by the guard, switch it back to copilot and create a task for the owner.
When a person takes over, and why
Each handover carries a reason, so your team knows what to do before opening the conversation.
| What happens | What the assistant does |
|---|---|
| The buyer asks for a person, or complains | Hands over at once and says a person will reply; complaints go to customer service first. |
| An allergen, halal or dietary question with no record | Keeps the conversation going and asks your team to answer that point. |
| A discount above your limit, or a quote above your approval threshold | Holds the quote for approval; the buyer is told it is being checked. |
| A change of payment details, or a sender that fails the email checks | Stops and hands over: these are signs of business email fraud. |
| A payment screenshot or a follow-for-a-discount screenshot | Reads it, matches it to the open payment or promotion, and asks staff to confirm. It never marks money received. |
Voice assistant and guided training
Two optional extras, priced per business per month. Demonstration prices
Voice assistant · S$49 a month
Staff talk to Quinn, a spoken assistant that reads the work queue, quotes, payments and the calendar and opens the right screen. It says it is an AI, and it never sends, approves or records anything. Typed chat is included.
Guided training · S$19 a month
Short lessons that walk each role through the screens they use, with a spotlight on the real screen. With the voice assistant on, Quinn narrates each step and answers questions.
See it with your own price list
Start the 30-day trial with a sample catalogue for your trade, then replace it with yours.